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qi.jabberHelpdesk (0.30)

by Olha Pelishok last modified 2010-04-21
Released on 2010-03-24 by G. Gozadinos for Plone 3.0, Plone 3.1 under GPL - GNU General Public License available for All platforms.
Software development stage: stable
A real-time helpdesk connecting clients through the web and helpdesk agents through their jabber accounts.

qi.jabberHelpdesk is a real-time helpdesk product for plone. With it you can create helpdesks as content objects. Clients access the helpdesks through the web, whereas helpdesk agents connect to the helpdesk server using their jabber accounts. A helpdesk can be linked to many jabber accounts and whenever a client asks for support, one is chosen randomly among the available agents.

qi.jabberHelpdesk also supports:

  • file transfers
  • url links and email addresses
  • smileys

In order to run qi.jabberHelpdesk to your own site you need either:

  • A free account on the site in which case you don't need your own serveror
  • To run a helpdesk server (consisting of three modules qi.xmpp.botfarm, qi.xmpp.client, qi.xmpp.admin all found on pypi). Please read their documentation for installation details.
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