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qi.jabberHelpdesk (0.13)
by
Olha Pelishok
—
last modified
2008-10-08
Released on 2008-10-02 by G. Gozadinos for Plone 3.0, Plone 3.1 under GPL - GNU General Public License available for All platforms.
Software development stage: stable
- See demo of qi.jabberHelpdesk: http://chatblox.com/
- qi.jabberHelpdesk download link: http://plone.org/products/qi-jabberhelpdesk/releases
- Homepage of qi.jabberHelpdesk: http://plone.org/products/qi-jabberhelpdesk
- Description source: http://plone.org/products/qi-jabberhelpdesk
A real-time helpdesk connecting clients through the web and helpdesk agents through their jabber accounts.
Overview
qi.jabberHelpdesk is a real-time helpdesk product for plone. With it you can create helpdesks as content objects. Clients access the helpdesks through the web, whereas helpdesk agents connect to the helpdesk server using their jabber accounts. A helpdesk can be linked to many jabber accounts and whenever a client asks for support, one is chosen randomly among the available agents.
qi.jabberHelpdesk also supports:
- file transfers
- url links and email addresses
- smileys
In order to run qi.jabberHelpdesk to your own site you need either:
- A free account on the chatblox.com site in which case you don't need your own server
or
- To run a helpdesk server (consisting of three modules qi.xmpp.botfarm, qi.xmpp.client, qi.xmpp.admin all found on pypi). Please read their documentation for installation details.
Usage
- Add a helpdesk. If you don't use the helpdesk of your chatblox.com account you'll need to create a bot on your own jabber server that the helpdesk will use.
- Add the jabber ids of the agents to the helpdesk
